Terms of Service

1. Acceptance of Terms

Welcome to Enromatics. These Terms of Service (“Terms”) govern your use of our social media analytics platform and services. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Description of Service

Enromatics provides:

• Social media analytics and reporting dashboard
• Facebook and Instagram campaign management tools
• WhatsApp Business messaging integration
• Marketing API data analysis and insights
• Customer relationship management features
• Multi-tenant business management platform

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account

3.2 Account Types

• Super Admin: Full platform access and management
• Admin: Business account management and user oversight
• User: Standard platform access and features
• Student: Limited access for educational purposes

4. Acceptable Use Policy

4.1 Permitted Uses

• Use our services for legitimate business purposes
• Connect your own social media accounts and data
• Generate reports and analytics for your business
• Manage your marketing campaigns and communications

4.2 Prohibited Uses

You agree NOT to:

• Use our services for illegal activities or spam
• Attempt to gain unauthorized access to other accounts
• Reverse engineer or attempt to extract our source code
• Use automated tools to scrape or harvest data
• Violate Facebook, Instagram, or WhatsApp terms of service
• Send unsolicited marketing messages without proper consent
• Share or sell access to your account

5. Third-Party Integrations

5.1 Facebook/Meta Services

Your use of Facebook, Instagram, and WhatsApp integrations is subject to:

• Meta Terms of Service
• Facebook Platform Policy
• WhatsApp Business API Terms
• Instagram API Terms of Use

5.2 API Usage

• We use official APIs and comply with rate limits
• API access may be subject to third-party availability
• Changes in third-party APIs may affect service functionality
• You must have proper permissions for connected accounts

6. Data and Privacy

6.1 Your Data

• You retain ownership of your business data
• We process your data according to our Privacy Policy
• You can export or delete your data at any time
• We implement security measures to protect your data

6.2 Data Accuracy

• We strive to provide accurate analytics and reporting
• Data accuracy depends on third-party API reliability
• We are not liable for decisions made based on reported data
• You should verify important data independently

7. Subscription and Billing

7.1 Service Plans

• Various subscription tiers with different features
• Billing cycles: monthly or annual
• Pricing subject to change with notice
• Free trial periods may be available

7.2 Payment Terms

• Payment due in advance for subscription periods
• Automatic renewal unless cancelled
• No refunds for partial periods or unused features
• Late payments may result in service suspension

8. Intellectual Property

8.1 Our Rights

• Enromatics platform and software are our proprietary property
• All trademarks, logos, and branding are owned by us
• You receive a limited license to use our services
• No rights are granted beyond what's specified in these Terms

8.2 Your Rights

• You retain ownership of your content and data
• You grant us permission to process your data for service delivery
• You represent that you have rights to all content you upload

9. Service Availability

9.1 Uptime

• We strive for high availability but cannot guarantee 100% uptime
• Scheduled maintenance may temporarily interrupt service
• We will provide notice of planned maintenance when possible

9.2 Service Modifications

• We may modify or discontinue features with notice
• Major changes will be communicated in advance
• We may add new features to improve the service

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the past 12 months
• We are not liable for indirect, incidental, or consequential damages
• We provide the service “as is” without warranties
• We are not responsible for third-party service interruptions
• You use our service at your own risk

11. Indemnification

You agree to indemnify and hold harmless Enromatics from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of third-party rights
• Your use of connected social media accounts
• Any content you submit or share through our service

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Cancel subscriptions through your account settings
• Data export available before account deletion

12.2 Termination by Us

• We may suspend or terminate accounts for Terms violations
• Non-payment may result in service suspension
• We will provide reasonable notice when possible

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

• Email notification to registered users
• Notice on our website and platform
• In-app notifications

Continued use of our service after changes constitutes acceptance of new Terms.

14. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or in the appropriate courts.

15. Contact Information

For questions about these Terms or our services:

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

16.2 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Enromatics.

16.3 Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.